Reference

tunggal303 Legal Terms and Your Rights

Every account on tunggal303 operates under a defined legal framework that sets out your rights, our obligations, and how access is governed depending on local law.

Account Terms & ConditionsData Retention PolicyJurisdiction: depends on local lawCookie & Tracking PolicyQRIS / DANA Payment Terms
tunggal303 tunggal303 Legal Terms and Your Rights
LEGAL CONTACT PATHS

Reach Us for Any Legal or Policy Query

If you have questions about a specific clause, need a copy of your account data, or want to raise a concern about how your information is handled, our support team is available through the channels below. We aim to respond to legal and data requests within 3 business days of receipt, and you will receive a written confirmation once your request is logged.

Team online

Live Chat

Available 24 hours a day, 7 days a week. Use the chat widget inside your logged-in account to raise a legal query or data request and receive a reference number immediately.

Email Support

Send data access requests, policy questions or account-rights queries to our dedicated support address. Responses are issued in writing within 3 business days of a confirmed receipt.

Account Help Centre

The Help Centre inside your account dashboard carries the current version of all legal documents, including payment terms for DANA, OVO, GoPay and QRIS, accessible at any time.

DATA & ACCOUNT SECURITY

How We Handle Your Data and Account Integrity

Your personal data, payment history and account activity are handled under a strict internal policy aligned with applicable Indonesian data protection standards.

Phone Verification

Your mobile number is verified before account access is granted. This step prevents unauthorised use and is required each time a new device is linked to your account.

Cookie Policy

We use session and analytics cookies to keep your account functional and to measure page performance. You can review cookie categories and adjust preferences in your browser settings.

Data Retention

Transaction records — including DANA, OVO, GoPay and QRIS deposits — are retained for the period required by compliance obligations. You may request a summary of your own records at any time.

Access Requests

You have the right to request a copy of the personal data we hold about your account. Submit your request through Live Chat or email and we will respond within 3 business days.

Account Closure

To close your account permanently, contact support via Live Chat. Closure is processed within 1 business day, and any outstanding balance must be withdrawn before the request is finalised.

Policy Update Notices

When legal terms change, we notify you via the email address on your account before the update takes effect. Keeping your email current ensures you never miss a material policy change.

Common Legal Questions About tunggal303

The questions below cover the areas we hear about most from people reviewing the legal terms before opening an account. If your question is not answered here, use Live Chat inside your account dashboard to reach our support team directly.

Yes. Access to and use of tunggal303 depends on local law in your region. You are responsible for confirming that your use is permitted where local law permits in your specific location within Indonesia.

The current version of all legal documents, including payment terms for DANA, OVO, GoPay and QRIS, is available in the Help Centre inside your logged-in account dashboard and is updated whenever changes are made.

Deposits made via DANA and QRIS are governed by our payment terms, which form part of the account agreement accepted at registration. These terms cover transaction logging, dispute procedures and data retention for each payment method.

Submit a data access request through Live Chat or by email. Include your registered account details and we will provide a written summary of the personal data we hold within 3 business days of confirming receipt.

You can request account closure through Live Chat at any time. Some data, such as transaction records for DANA and bank transfer activity, must be retained for the compliance period required under applicable law before full deletion is possible.

We send a notice to the email address registered on your account before any material change to the legal terms takes effect. Keeping your email address current in your account settings ensures you receive these updates without delay.

Raise the dispute first through Live Chat so a reference number is created. For formal written disputes, use the email support channel. We aim to acknowledge all formal legal matters within 3 business days and provide a resolution path in writing.